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w3logistics

Returns managment by w3logistics

In the age of e-commerce, returns of delivered goods have become a commonplace process. They can occur for various reasons, for example wrong deliveries, customer complaints, or order cancellations. Nevertheless, they pose a big challenge for the logistics of a company.

For this reason, w3logistics AG from Dortmund has supplemented their standard warehouse management system with a modern returns management, which implements all the logistic processes necessary to handle returned goods efficiently.

When a returned good arrives at the warehouse or the distribution centre, the original consignment number is registered first. From this number additional information such as the customer address or the article is derived and added automatically to the return.

The return reason is captured manually by the responsible operator during the returns entry. For easier handling, the possible options can simply be chosen from configurable lists. Return reasons can for example be: wrong article delivered, defective article, article does not match customer wishes, or delivery too late.

The respective handling status of a returned good can be queried at any time. Collected returns are marked with a special comment text in the warehouse journal, so that the users can easily identify returned articles on a stock analysis.

An overview, which of course can also be run as an automatic report, informs about the number of returns and the average handling time, and also shows the distribution of the various return reasons.