Returns managment by w3logistics
In the age of e-commerce, returns of delivered goods have become a commonplace process. They can occur for various reasons, for example wrong deliveries, customer complaints, or order cancellations. Nevertheless, they pose a big challenge for the logistics of a company.
For this reason, w3logistics AG from Dortmund has supplemented their standard warehouse management system with a modern returns management, which implements all the logistic processes necessary to handle returned goods efficiently.
When a returned good arrives at the warehouse or the distribution centre, the original consignment number is registered first. From this number additional information such as the customer address or the article is derived and added automatically to the return.
The return reason is captured manually by the responsible operator during the returns entry. For easier handling, the possible options can simply be chosen from configurable lists. Return reasons can for example be: wrong article delivered, defective article, article does not match customer wishes, or delivery too late.
The respective handling status of a returned good can be queried at any time. Collected returns are marked with a special comment text in the warehouse journal, so that the users can easily identify returned articles on a stock analysis.
An overview, which of course can also be run as an automatic report, informs about the number of returns and the average handling time, and also shows the distribution of the various return reasons.
Modules for your WMS
WMS accounting
The warehouse management suite of Dortmund's w3logistics AG offers its users numerous advantages. A specialty is the new accounting function of the cutting-edge WMS: With this function, every receiving or shipping of goods and every picking will automatically be recorded, assigned to ... more
Performance management
The standard warehouse management system by w3logistics AG from Dortmund supports the user with numerous functions for warehouse performance management that can be used to analyse the work processes and to check their efficiency. The performance management functions offer ... more
WMS on the web
The current version of the WMS w3/max now also includes a web application. The web interface features three major areas: At first, the current stock levels can be accessed anywhere and anytime. The customer thus gets a report of the most important information on stock levels of the goods in the warehouse ... more
Pick-by-light
For the warehouse management suite w3/max, a module for pick-by-light support is available. This component implements a paperless picking with pick-by-light. This picking process guides the respective worker by a light signal and a digital display and indicates how many parts to pick from which storage place ... more
Integrated stocktaking
October and the time is coming, where many companies start to think about stocktaking. Make sure that your employees are able to handle this efficiently and with little expense. Using the inventory module of w3/max, you will be able to benefit from the potentials of integrated stocktaking ... more
Warehouse visualization
The warehouse control center should have a complete overview of the condition of the warehouse and conveyor technology at all times. The visualization module of w3/max enables extensive, interactive display and information functions, both for warehouse management and material flow ... more
Bonded warehouses
In today's globalized world, customs clearance presents a special challenge within a warehouse management system. Therefore, customs issues played a decisive role in the further development of the warehouse management system w3/max ... more